Licensing and Accreditation
Applications, approvals and public status checking in one service.
Support licensing, registration and accreditation services from application through evidence, review, issue, renewal, variation and cessation. Applicants use guided digital forms; staff work through configurable review and approval workflows.
Public status checking lets other agencies and members of the public confirm whether a licence or accreditation is current, within the disclosure rules the agency has approved.
The challenge
What this addresses
Licensing services often run across forms, email and separate spreadsheets, which makes progress hard to track for applicants and makes consistency difficult to demonstrate for staff.
Outcome
Consistent licensing services with clear status for applicants and the public.
Core capabilities
What Licensing and Accreditation provides
- Guided applications and eligibility questions
- Evidence, qualifications and supporting documents
- Configurable application, review and approval workflows
- Conditions, effective dates and expiry
- Renewals, variations and cessation
- Fees and payment integration
- Public status checking and verification
- Notifications, reminders and correspondence
Users and roles
Who works with it
Service owners
Manage the purpose, performance and evolution of the register.
Programme and policy teams
Ensure services reflect approved requirements and public outcomes.
Operational teams
Review submissions, maintain records and manage day-to-day service activity.
Platform administrators
Configure forms, record types, workflows, permissions and reports.
Technology teams
Manage integrations, environments, security controls and platform operations.
Public and registered users
Search information, submit applications and maintain authorised records through accessible digital services.
End-to-end
From discovery to operation
- 1
Discover
Understand the register's purpose, users, information, services and operating environment.
- 2
Model
Define records, relationships, terminology and information requirements.
- 3
Configure
Create forms, workflows, permissions, notifications and reports.
- 4
Connect
Integrate identity, payments, documents, data sources and government services where required.
- 5
Operate
Launch, support, monitor and improve the register through controlled releases.
Access and audit
Security and accountability across the service
- Appropriate access for visitors, registered users, team members and administrators
- Controlled permissions for records, actions and administration
- Traceable changes to records and configuration
- Audit history supporting review and accountability
- Privacy-aware search and information disclosure
- Integration with selected identity and security services
Integration
Designed to work with existing systems
- Documented APIs for secure information exchange
- Integration with identity, payment, document and notification services
- Support for controlled data imports and exports
- Event-based and scheduled integration options
- Validation, monitoring and error handling
- Architecture aligned with organisational requirements
Reporting and oversight
Understand service activity and register information
- Operational dashboards
- Configurable reports
- Data visualisation
- Geographic views where relevant
- Data export and integration
- Advanced analytics where appropriate
Related
Works closely with
Permits and Approvals
Permit and approval services with guided applications, workflows, conditions and notifications.
Workflow and Case Management
Configurable application, review and approval workflows with queues, tasks and case history.
RegiGov Platform
Create, operate and improve digital registers on one configurable, auditable foundation.
See how RegiGov can support your register.
Explore a configured capability briefing and discuss how the platform can be adapted to your service.